The most common questions we receive about The Pokies casino are related to access and login to the site. This is not surprising, because every month the Australian ACMA blocks another official casino mirror site. After this, most players cannot access the site without a VPN.
!!!Attention!!! ABOUT Telegram group SUPPORT
We would especially like to note the workload of our support team and the reduced communication channels with us. Therefore, we highly recommend contacting our assistant in the telegram group https://t.me/thepokieshelp , here we are soon preparing delicious updates with new online casinos, where we will be able to accrue no-deposit bonuses much faster and provide prompt support. In the meantime, you can contact them there with questions about withdrawing and replenishing funds, and accruing no-deposit bonuses. We will compile a list of requests and process them in order of priority. Thank you for your understanding and contact.
Account
To create an account, click on the “Register” button on the top right corner of the webpage and enter your details. You can sign up with mobile number +61 and get no deposit bonus AUD$10 to your account.
Contact the support staff via live chat or email for assistance.
Unfortunately, the website does not allow players to change their email address.
No, players are only allowed to have one account.
The default currency is AUD and the platform only supports this currency. If you are from New Zealand, please note that your deposit will be charged in AUD, and your card provider will apply the appropriate conversion.
Deposits and Withdrawals
Simply sign up and log in, click on the deposit button on the top right-hand corner, enter the amount and credit card details, and the deposit will appear instantly in the casino account.
No, the website pays the fees on their end, so there are no fees taken from deposits.
The minimum deposit is $20 AUD.
Visit the cashier section under your account and click on withdrawal, enter your bank account details, and the money will be sent to you as soon as possible. How long do I have to wait for my withdrawal to be processed? The website prides itself on processing withdrawals in a timely manner, and depending on the bank, the first withdrawal can take up to 1 business day.
Bonuses
A bonus is an amount of money added to the account under certain circumstances. Players must wager the bonus amount x 30 (unless otherwise specified) before the bonus funds will convert to real funds and be withdrawable.
Verify your mobile number by entering the verification code sent to you via SMS.
Access the Rewards menu in your account and view the wager progress bar.
Casino
Yes – we are licensed by the Curacao government under sublicense N.V #365/JAZ to bring casino services to certain regions around the world. We are under strict guidelines put in place by the regulatory bodies which include auditing of both our cashflow and casino systems to ensure they cannot be manipulated and players no matter how much they win are able to be paid.
Yes we make sure that the providers we partner with are licensed and receive strict audits by approved independent third parties that ensure the RNG (Random Number Generator) is completely random and there is no bias. We believe in a trust-based relationship with our players so having fair games is something you won’t need to worry about when playing on our casino platform. Our live casino tables are also subject to extensive auditing to ensure the highest standards are maintained.
In most cases, if you go back into the game which crashed it will restore your previous session so you can continue where you left off. Alternatively, the game can sometimes be played to the end on our servers, and any winnings from the incomplete game will be added to your account. If neither of these options is possible, please contact our support staff for assistance.
Responsible Gaming
Responsible gaming is a concept that emphasizes the need for players to gamble in a responsible manner. It is important to ensure that gaming is done in a safe, secure, and fair environment without causing harm to oneself or others. We are committed to responsible gaming and have put measures in place to ensure that our players gamble in a responsible manner.
We have implemented a number of measures to ensure responsible gaming, such as setting deposit limits, self-exclusion options, and time-out options. Additionally, we provide resources and support for players who may have a gambling problem, including links to responsible gambling organizations.
Customer Support
Our customer support team is available 24/7 to assist you with any questions or concerns you may have. You can contact us via live chat or email, and we will be happy to assist you in any way we can. We offer a range of games that are fair and have been audited to ensure their RNGs are completely random. We also provide responsible gaming measures to ensure that our players gamble in a responsible manner. Our customer support team is available 24/7 to assist you with any questions or concerns you may have.